Refund & cancellation policy

Cancelling an order

You can cancel an order free of charge any time before it has been dispatched. Once an order leaves our Johannesburg warehouse it is on its way to you and can no longer be cancelled, but it can still be returned under our 30-day returns policy.

To cancel, message us on WhatsApp at 076 474 1334 or email mahlatsemaile2@gmail.com with your order number and we'll confirm the cancellation and refund.

Refund eligibility

Refunds are issued for cancelled orders, approved returns received in resalable condition, faulty or incorrectly supplied items, and duplicate or accidental orders reported before dispatch.

Items returned damaged, missing accessories or outside the 30-day return window may receive a partial refund or be returned to you.

How refunds are paid

Approved refunds are paid back to the original payment method you used at checkout. We are unable to refund to a different card or account.

Refunds are processed within 5-10 business days of us receiving and inspecting the returned item, or within 3-5 business days for cancelled orders that have not yet shipped.

Order changes

Need to change your delivery address, colour or quantity? Contact us as soon as possible. If the order hasn't been dispatched we'll do our best to update it before it ships.

Need help?

For any refund or cancellation questions, reach us on WhatsApp at 076 474 1334 or email mahlatsemaile2@gmail.com and we'll sort it out.