Refund Policy
Last updated: 18 July 2026
Overview
At Sparkline, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a refund or exchange in line with the terms below.
Eligibility
- Refund requests must be submitted within 7 days of delivery.
- Items must be unused, in their original condition, and returned in the original packaging with all accessories and documentation.
- Proof of purchase (order number or receipt) is required for all refund requests.
- Products that are damaged due to misuse, unauthorised modification, or normal wear and tear are not eligible for refund.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no cost to you.
How to Request a Refund
- Email mahlatsemaile2@gmail.com with your order number and reason for the refund.
- Our team will respond within 2 business days with return instructions.
- Ship the item back to the address provided. Return shipping costs are the responsibility of the customer, unless the item was damaged or defective.
- Once received and inspected, refunds are processed within 5–10 business days to the original payment method.
Non-Refundable Items
- Gift cards
- Custom or made-to-order items
- Items marked as final sale
Contact Us
For any questions about our refund policy, contact us at mahlatsemaile2@gmail.com.