Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email once your order has been dispatched.

Delivery Timeframes

• Major South African cities (Johannesburg, Pretoria, Cape Town, Durban): 3–5 business days after dispatch.
• Regional and outlying areas: 5–10 business days after dispatch.

Delivery times are estimates and may be affected by courier delays, weather, or public holidays.

Shipping Costs

Shipping fees are calculated at checkout based on delivery address, package weight, and dimensions. Any applicable promotions (such as free shipping thresholds) will be shown at checkout before payment.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to follow your delivery. If you do not receive tracking information within 3 business days of your order, please contact us.

Delivery Address

Please ensure your shipping address is complete and accurate at checkout. Sparkline is not responsible for orders delivered to incorrect addresses provided by the customer. Redelivery fees may apply.

Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 48 hours of the expected delivery date at mahlatsemaile2@gmail.com and we will investigate with the courier.

International Shipping

We currently ship within South Africa. For international enquiries, please contact us at mahlatsemaile2@gmail.com.

Contact Us

For any shipping questions, email mahlatsemaile2@gmail.com.